Managed Services
At CSP Networks, we manage the core of your business, your IT infrastructure, with the most advanced solutions.
Plan Comparison
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Essentials |
Premier |
Premier+ |
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|
Pro-Active Management |
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| 24/7 Real-Time Monitoring of Server | Yes | Yes | Yes |
| 24/7 Real-Time Monitoring of Backup* | Yes | Yes | Yes |
| 24/7 Real-Time Monitoring of Internet Service Provider | Yes | Yes | Yes |
| 24/7 Real-Time Monitoring of Corporate Web Site | Yes | Yes | Yes |
| Next-Gen Firewall Firmware Updates** | Yes | Yes | Yes |
| Next-Gen End User Protection | Yes | Yes | Yes |
| Next-Gen CrytoGuard Anti-Ransomware Protection and Anti-Exploit Prevention | Yes | Yes | Yes |
| Laptop, Desktop and Server Patching | Yes | Yes | Yes |
| SOP Documentation*** | Yes | Yes | Yes |
|
Essentials |
Premier |
Premier+ |
|
|
Provision |
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| Receiving New Hardware/Software for Deployment | Yes | Yes | Yes |
| Move, Add, Change, Delete Software as a Service [SAAS] Accounts**** | Yes | Yes | Yes |
| Tagging and Logging Hardware/Software | Yes | Yes | Yes |
| Preparing Workstation/End Device for Deployment | Yes | Yes | Yes |
|
Essentials |
Premier |
Premier+ |
|
|
Procurement |
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| Research of Hardware and/or Software | Yes | Yes | Yes |
| Purchase of Hardware and/or Software | Yes | Yes | Yes |
| Consolidating Billing | Yes | Yes | Yes |
| Credit Line***** | Yes | Yes | Yes |
|
Essentials |
Premier |
Premier+ |
|
|
Remote Support |
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| Unlimited User Request Intake | Billable | Yes | Yes |
| Unlimited Remote User Support | Billable | Yes | Yes |
| Move, Add, Change, Delete On-Premise Accounts | Billable | Yes | Yes |
| Mobile Device Support (Email Subscription Provided by CSP Networks) | Billable | Yes | Yes |
|
Essentials |
Premier |
Premier+ |
|
|
On-Site Support |
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| Unlimited On-Site User Support | Billable | Yes | Yes |
|
Essentials |
Premier |
Premier+ |
|
|
Email Archive Management |
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| Archive to PST Outlook File | Billable | Billable | Yes |
| Provision Access to Outlook Archive File | Billable | Billable | Yes |
| Mailbox Reduction | Billable | Billable | Yes |
| Repair OST or PST Outlook File | Billable | Billable | Yes |
| Split OST or PST Outlook File | Billable | Billable | Yes |
| Digital Delivery (Transfer) of Outlook File | Billable | Billable | Yes |
| Physical Delivery of Outlook File | Billable | Billable | Billable |
|
Essentials |
Premier |
Premier+ |
|
|
Third-Party Management |
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| Mobile Device Support (Email Subscription Not Provided by CSP Networks) | Billable | Billable | Yes |
| Move, Add, Change, Delete Software as a Service [SAAS] Accounts****** | Billable | Billable | Yes |
| Basic Triage Support Prior to Escalation | Billable | Billable | Yes |
| Telecom Vendor Management******* (Cabling, Internet, Phones) | Billable | Billable | Yes |
| Electrician Vendor Management******* (Wiring, Circuits, UPS) | Billable | Billable | Yes |
| Special Application Vendor Management******* (CMS, CRM, ERP) | Billable | Billable | Yes |
|
Essentials |
Premier |
Premier+ |
|
|
vCIO Advisory |
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| Licensing | Billable | Billable | Yes |
| Vendor | Billable | Billable | Yes |
| Business Process | Billable | Billable | Yes |
| Business Policy | Billable | Billable | Yes |
| Compliance | Billable | Billable | Yes |
| Cyber Security | Billable | Billable | Yes |
* CSP Networks requires CSP Backup.
** CSP Networks requires CSP Next-Gen Firewall.
*** CSP Networks will document on an as needed basis to fulfill Tier 1 support requirements. Two (2) client Standard Operating Procedures (SOP) are included, if required. Additional client SOP are billable.
**** Software as a Service [SAAS], software subscription purchased through CSP Networks required, otherwise service type will default to Third-Party Management.
***** Application is required and must meet requirements. Not all submissions may qualify.
****** Exceptions are Microsoft 365 and Adobe. Client is responsible.
******* Project fees may apply. If applicable, annual support agreement with vendor required.
Let’s Get Started
We want to meet you and talk to you about how IT support can be!
We are confident that we can customize a Managed Service plan that will work for you!
We pride ourselves in building great, long-term relationships with our clients!
We look forward in showing you what the power of CSP can do for your business!